Customer Success Team Lead, Mastt10+ years in customer success and tech supportLeads initiatives in onboarding, product adoption, and user engagementJacob Gibbs leads the Customer Success team at Mastt, helping capital project clients get the most out of their tech stack. He focuses on onboarding, retention, and real-time user insights.
Jacob brings a strong background in customer success, having worked across top global companies like Vendr, N-able, MongoDB, and Cisco. His experience spans SaaS tools, analytics platforms, and enterprise support systems. Since joining Mastt, Jacob has focused on improving the customer experience and scaling success for teams across the platform.
People trust Jacob for his clear communication and focus on measurable impact. He knows how to read the data, understand customer pain points, and deliver the right tools or solutions fast. He helps capital project teams cut delays, simplify their workflow, and stay focused on what matters.
Jacob Gibbs is the Customer Success Team Lead at Mastt. He guides capital project teams through onboarding and helps them get the most out of Mastt’s project management tools. With five years in customer success and a good track record supporting construction clients, Jacob brings a practical, hands-on approach to solving real project challenges.
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